Contact Us
Got a question about how we rank Canadian online casinos, spotted something that needs updating, or want to flag your own experience with a brand we've covered? This page explains how to reach us and what kind of enquiries we can help with.
How to reach us
The best way to contact the Canadian Casinos team is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busier periods. Please include as much detail as possible - the casino name, the page you're referring to, or a screenshot if you're reporting an error - so we can look into it properly.
What we can help with
- Corrections or updates to casino reviews, bonus terms, or ratings
- Questions about how a specific offer works, such as free spins wagering requirements or expiry dates
- Suggestions for a licensed Canadian casino brand we haven't covered yet
- General feedback on the site, its content, or how we present comparisons
- Media or partnership enquiries related to the site
What we can't help with
We're an independent comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or unlock a locked casino account. Those issues need to go directly to the casino's own customer support team, since only they hold your account details. If a dispute doesn't get resolved with the operator, our Responsible Gambling page has pointers on where to escalate concerns.
Before you write in about a bonus offer
A large share of the messages we get are about free spins and welcome bonuses - understandably, since terms vary a lot between brands like SlotsGem, WinnerIsland, or Betninja. Before contacting us, it's worth checking these basics, since they explain most confusion:
- Wagering requirements - how many times the bonus (and sometimes the deposit) must be played through before winnings can be withdrawn
- Game weighting - free spins and bonus funds often only count fully toward wagering on slots, with table games contributing less or not at all
- Time limits - most welcome offers expire within a set number of days, after which unused bonus funds or spins are removed
- Maximum bet and win caps - many casinos cap how much you can stake per spin while a bonus is active, and some cap total winnings from free spins
These terms are set by the individual casino, not by us, so the operator's own terms and conditions page always takes precedence over what's summarised in our reviews.
Feedback on our reviews
Our ratings and rankings - including brands like Cashed, CoinPoker, and HugoCasino - are based on factors such as licensing, game selection, payment options, and the clarity of bonus terms. If you believe something in a review is out of date or inaccurate, tell us specifically what changed and when, so we can verify it and correct the page. We don't accept payment to alter a ranking, and hearing from readers is one of the main ways we catch outdated information.
Other pages that might answer your question first
Many common questions are already covered elsewhere on the site. If you're wondering how we approach responsible play, our Responsible Gambling page covers deposit limits, self-exclusion, and where to find support. For details on who runs Canadian Casinos and how we work, see About Us. Legal and usage questions are addressed in our Terms and Conditions.